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Questions? We got you! Find the answers to all your questions so you can get to bouncing.

  • Is a deposit required?
    Yes, 50% of your total amount is required to lock the date for your event in. The deposit will go towards your final balance, the balance is due 5 days prior to the event. Your deposit is non- refundable, however you will have the opporunity to use it for another date for another event.
  • What are the age requirements?
    No one is too young or too old to enjoy the bounce experience. As long as a child can walk and sit up on their own, they are eligible.
  • What are your cleaning methods?
    We do not use the bounce houses twice in one day due to cleaning and maintenance agreements. Each bounce is clean throughly and sanitized before and after each event. We are using grade A cleaning supplies and ensuring all products are sanitized.
  • How far do you travel?
    We are located in St Lucie County, we are technically in the middle of everything so we will go from Palm Beach to Orlando. Traveling is not an issue! Let us know the zip code and location, delivery fee varies.
  • What happens if there is bad weather?
    Non weather-related cancellations within 7 days of the event and weather related cancellations on the day of or day before allows a refund of the remaining balance. The funds can also be transferred to a different date within a 12 month calendar year. Safety and enjoyment are our only concerns. At the Bounce Experience we follow guidelines regarding inclement weather policies as suggested by professionals in the inflatables industry and our insurance carrier. Therefore, in the event of bad weather we reserve the right to cancel, temporarily deflate, or discontinue use at any time and at our discretion. The client reserves the right to cancel for weather-related issues only, up until the morning of the event, and will receive all but their deposit back. However, if the client chooses not to cancel, once Bounce has arrived at the location, the client will owe the full amount.
  • Forms of payment?
    Bounce Experience is a cashless party rental company. We only accept payments via credit or debit cards only, no checks are accepted; cash can be give to attendants for tips while they are present.
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